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This website is intended for use by patients prescribed Genotropin (somatropin) in the UK, and has been developed and funded by Pfizer Ltd.


This information is not intended to be a substitute for advice provided by a healthcare professional. For advice, please consult a healthcare professional.


Adverse event reporting statement can be found at the bottom of this page.

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Welcome to your Genotropin Support page
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Here you can access services to assist you with your Genotropin treatment.
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Use the buttons below to navigate to the service you require.
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Device Support

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Click here to access videos and user guides to support you with your Genotropin device.
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Order Consumables

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Click here to place an order for consumables to support you with your Genotropin treatment.
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Report a Faulty Genotropin Pen

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Click here if you would like to report a fault with your Pen device.
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Adverse Event Reporting


If you get any side effects, talk to your doctor, pharmacist or nurse. This includes any possible side effects not listed in the package leaflet. You can also report side effects directly via the Yellow Card Scheme at https://yellowcard.mhra.gov.uk or search for MHRA Yellow Card in the Google Play or Apple App Store. Any suspected side effects may also be reported to Pfizer medical information on 01304 616161. By reporting side effects, you can help provide more information to the safety of this medicine.